luggie-logo

CALL US FREE TODAY

0800 012 4258/ 01942 265 658

CALL US FREE TODAY

0800 012 4258 01942 265 658

OUR 5 STAR PROMISE TO YOU

Star bullet point

LIFETIME WARRANTY ON ALL OUR LUGGIES

  • We believe in our product & confidently offer a lifetime limited warranty across all our Luggie Scooters & Powerchair.
FIRST CLASS CUSTOMER SERVICE 100% OF THE TIME
  • We are the Luggie Experts, our customer service staff are trained on all things Luggie including servicing & repairs so we can help with all of your questions.
  • Our engineers are manufacturer trained so that on assessment we can diagnose and resolve any issues with your scooter within a day.
  • Our Demonstrators have combined experience with the Luggie of over 15 years!
  • We have been selling the Luggie Scooter for a decade!

FREE EXPERT ADVICE & NO PRESSURE DEMONSTRATION

  • We can arrange a home demonstration around your work schedule, carer visits or family members with appointments either at home or a more convenient location for you.
  • We understand our customer’s needs, we offer great value service plans along with our lifetime warranty to offer you total peace of mind.
  • Our demonstrations are completely free with no-obligation.
  • Our demonstrators follow a strict BHTA code of practice and our own demonstration checklist to ensure you are comfortable and confident with your Luggie.
UNRIVALLED AFTERSALES SERVICE
  • Any questions, queries or complaints will be responded to within 1 business day.
  • We strive to offer the best aftercare with Luggie trained customer service staff available over the phone 6 days a week..
  • All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
  • If the scooter is away from you for service or repair for more than 5 days, we will provide you with a courtesy scooter free of charge!
  • We offer ‘at-home’ servicing and repair for our customers who rely on the scooter daily.
TO PROVIDE THE RIGHT PRODUCT OR SERVICE TAILORED ESPECIALLY TO YOU
  • We are a community and all Luggie owners will have access to exclusive offers.
  • We offer free aftercare and support over the telephone which you can call as often as you like for the smallest of problems.
  • All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
  • We love to share customer reviews and experiences on our Blogs and Review page.
  • We have a selection of demonstration, FAQ’s and instruction videos to help you after you have purchased your Luggie.

Request Your FREE Brochure

Are you happy for us to send you offers and information on other products we think may be beneficial to you?(Required)
Consent(Required)