OUR 5 STAR PROMISE TO YOU

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5 YEAR WARRANTY ON ALL OUR LUGGIES

  • We believe in our product & confidently offer a 5 year limited warranty across all our Luggie Scooters & Powerchair.

FIRST CLASS CUSTOMER SERVICE 100% OF THE TIME

  • We are the Luggie Experts, our customer service staff are trained on all things Luggie including servicing & repairs so we can help with all of your questions.
  • Our engineers are manufacturer trained so that on assessment we can diagnose and resolve any issues with your scooter within a day.
  • Our Demonstrators have combined experience with the Luggie of over 15 years!
  • We have been selling the Luggie Scooter for a decade!

FREE EXPERT ADVICE & NO PRESSURE DEMONSTRATION

  • We can arrange a home demonstration around your work schedule, carer visits or family members with appointments either at home or a more convenient location for you.
  • We understand our customer’s needs, we offer great value service plans along with our 5 year warranty to offer you total peace of mind.
  • Our demonstrations are completely free with no-obligation.
  • Our demonstrators follow a strict BHTA code of practice and our own demonstration checklist to ensure you are comfortable and confident with your Luggie.

UNRIVALLED AFTERSALES SERVICE

  • Any questions, queries or complaints will be responded to within 1 business day.
  • We strive to offer the best aftercare with Luggie trained customer service staff available over the phone 6 days a week..
  • All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
  • If the scooter is away from you for service or repair for more than 5 days, we will provide you with a courtesy scooter free of charge!
  • We offer ‘at-home’ servicing and repair for our customers who rely on the scooter daily.

TO PROVIDE THE RIGHT PRODUCT OR SERVICE TAILORED ESPECIALLY TO YOU

  • We are a community and all Luggie owners will have access to exclusive offers.
  • We offer free aftercare and support over the telephone which you can call as often as you like for the smallest of problems.
  • All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
  • We love to share customer reviews and experiences on our Blogs and Review page.
  • We have a selection of demonstration, FAQ’s and instruction videos to help you after you have purchased your Luggie.