0800 012 4258/ 01942 265 658


0800 012 4258 01942 265 658

Mobility Scooter FAQ's

Below you’ll find answers to the FAQ Mobility scooter users ask us about. We will cover the basics on how to get the most out of the Luggie lightweight mobility scooter. In addition, we will cover the basics from switching on to choosing the best mobility scooter accessories. If you already own a Luggie Mobility Scooter or Powerchair, your user manual also contains an FAQ page.

Where can I see a Luggie Product?

Want to try the world’s best-selling Folding mobility scooter range?

We want to take the hassle out of shopping by bringing the lightweight mobiltiy scooters to you. A demonstration doesn’t have to be in your home, it can be at a friends or neighbours, even at a group meeting or social club, place of work or wherever you like!

Our Friendly team of mobility product demonstrators are carefully selected to ensure you receive the very best service. Each member of the team has been trained on everything Luggie! They really are the travel mobility scooter experts! They love the lightweight Luggie scooter range as we are sure you will.

How do I book a mobility scooter demonstration?

Simply call us on 0800 012 4258 or fill in the form to the right of this page.

When you request a free no-obligation home demonstration we will call you to arrange a time and date that suits you. We will always try to offer you an appointment within 2-3 days time (this may be longer if you live in a remote area but we will get to you!). When the appointment is made you will be given the name of the demonstrator and asked a few questions about you, we like to make sure we understand your requirements. You will also receive a courtesy call the day before just to reconfirm everything with you.

What happens during a mobility scooter demonstration?

Your demonstrator will arrive at the pre-appointed time and introduce himself and the Luggie Scooter! We like to take a friendly but professional approach to our customers so we will always try to get to know you a little better, and also tell you a bit about ourselves.

It is then on to the demonstration; we will show you first how the scooter folds, unfolds, works, and run through some of the features and benefits that we think will help you.

Then its your turn! We will give you as much or as little help as you want when trying the travel scooter, feel free to try all aspects of it and make sure the product is practical and right for you.

When you are happy you have seen everything, and asked all the questions you would like to ask you will then be given the opportunity to buy a Luggie if it has met all your expectations. We carry stock with us (occasionally we may have to re-deliver next working day if stock is depleted) and we are able to accept all major cards at no charge. We then complete the paperwork and set up your new scooter for you. We can even remove the packaging!

Easy as that, no pressure, no hassle just a good honest service.

How do I turn the Luggie Mobility Scooter on?

Locate the on/off switch below the handlebar on the right side of electric mobility scooter. When you flick the switch If you do not see a solid red light, check to make sure the battery has been properly installed to your mobility scooter or refer to the owner’s manual for diagnosis.

What does the magnetic brake release do (red lever located at the back of the Travel Mobility scooter)?

In time of emergency or when your mobility scooter battery is out of power, disengaging the magnetic brake release will inhibit you from driving the scooter; but, it will allow your scooter to be pushed freely by an attendant.

Are there safety modes in place even when the magnetic brake release has been disengaged?

Yes. If the attendant pushes the mobility scooter too quickly while the magnetic brake release is disengaged, Luggie mobility scooters will brake or stop. If the attendant pushes slowly our mobility scooters will move easily without braking. If the attendant pushes too quickly, the Luggie safety mechanism will trigger and stop the scooter. If this happens, come to a complete stop to allow the safety mechanism to reset before starting again

What if my Luggie Mobility Scooter doesn’t start?

a) Check to see that the electric mobility scooter battery is installed properly in the battery compartment before turning on the power switch. (b) If the scooter battery is installed properly, check the battery indicator. If the indicator is in the red zone (out of battery), charge your mobile scooters battery. Another indication that the scooters battery is almost out of power is if the power switch flashes once per second and the battery indicator is in the red zone. (c) If the power switch flashes 5 times per second and your battery indicator is in the green zone (charged state of the battery) make sure the magnetic brake release hasn’t been disengaged. If the mobility scooters magnetic brake release is disengaged, turn off the power switch, engage the magnetic brake release then turn on the scooters power switch before driving.

How do I move forward, reverse and stop on Luggie lightweight mobility Scooters?

Its easy to handle this super travel mobility scooter, even in tight spaces. Gripping the right wig-wag lever will let you move forward on your Luggie lightweight mobility scooter. Gripping on the left wig-wag lever allows you to move in reverse. To stop, simply let go of both levers.

How do I adjust the speed on Luggie Travel Mobility Scooters?

You can adjust the speed of your Luggie travel mobility scooter by adjusting the speed control dial. When the dial is adjusted to the turtle mode, the mobility scooter is at it’s slowest. As you adjust the dial toward the rabbit icon on the speed control dial, the speed of the Luggie scooter will increase to the top speed of 4 MPH.

When should I charge my electric mobility scooter battery?

Charge your mobility scooter battery when the battery indicator is in the red region on the battery indicator. Or after each use, a battery that is kept fully charged will have a longer life than one left partially charged. Never leave your travel mobility scooters battery flat this will damage the battery

What to do if I want to store my Luggie Folding scooter and battery for a long period?

When storing your Luggie folding mobility scooter and battery for a long period it is best to follow this process. Fully charge your battery and place the battery so it not fully connected to the leads on your mobility scooter. The mobility scooters battery should never be stored fully discharged. Fully discharging your battery pack whilst storing your scooter will put your battery in a “Sleep Mode”. Thus, “sleep mode” could render it unchangeable when you are ready to use the battery again. It is recommended to charge the battery once a month; even if the battery has not been used. This will keep the electric mobility scooter battery in good condition.

How should I fold a Luggie Mobility scooter to check it for air travel?

The best way to prepare the Luggie foldable mobility scooter to check it for air travel; is to retract the tiller. Then, fold the tiller down to the base of the mobility scooter along with the seat. By making the scooter flat (folding down both the tiller & the seat) it is easier for airline crew to handle and transport the mobility scooter without damaging the scooter.

How do I remove the battery from the battery compartment (locked position)?

To remove the mobility scooters battery from its compartment; press the battery release button all the way in. At the same time, pull on the back edge of the battery to release the battery from the locked position.

How long will my lithium battery last?

The life of your lithium battery will depend on use and care. Like any consumable product, the battery will deteriorate in performance and reduce in range with time and use. Mobility scooters batteries tend to deteriorate in performance and reduce in range when left in a discharged state. Equally, scooter batteries left in cold conditions for extended periods and those worn due to heavy use will decline in performance.

Where can I drive a Luggie Lightweight Mobility Scooter?

Luggie foldable travel scooters are designed to provide optimum stability under normal driving conditions. Ideally, the Luggie travel scooter is best for use on dry, level surfaces. However, we realize that there will be times when you will encounter other surfaces. Please take caution when driving in any conditions. Markedly, on uneven terrain, persistent rain, snow, steep inclines, sand or largely uneven surfaces.

How do I unfold my Luggie Mobility Scooter?

Refer to the Quick Start Guide provided in your packaging or the owners manual. This will provide easy to follow instructions for the use of your new folding mobility scooter.

How do I adjust the angle of my scooters tiller?

When seated on your mobility scooter; lift the trigger handle out to bring the tiller toward or away from you.

What should I do if my scooter battery doesn’t charge?

Call the Luggie customer service department to trouble shoot. DO NOT REMOVE THE SEAL FROM THE BATTERY. YOUR BATTERY WARRANTY WILL BE VOID IF THE SEAL IS BROKEN.

Who do I contact if I need replacement parts for my Luggie Scooter?

You can contact Luggie Scooters directly on 0800 012 4258. We can provide you with part information and prices for our mobility scooter range. Additionally, we can advise on suitable mobility scooter accessories.

How do I ensure my portable scooter seat is in a locked position?

Check to see that the seat lock indicator is red on both the right and left side to ensure your seat is locked in place.

Where can I buy accessories for the Luggie mobility Scooter?

Alongside our famous folding travel mobility scooters; you can purchase mobility scooter accessories from Luggie Scooters direct. Visit the accessories section on the website or call us on 0800 012 4258.

Where do I find the serial number for my Luggie Travel Mobility Scooter?

The serial number on travel mobility scooters can be found on the underside of the scooter. With the mobility scooter in the unfolded position and the Luggie chassis hooks locked. Simply, lift the front bumper and set the scooter upright. The serial number will be on the left inside frame of your scooter.

Do I have to send in my Luggie warranty registration card?

Luggie Scooters will have record of the sale of your lightweight mobility scooter. Therefore, you simply need to call us on 0800 012 4258 to report any warranty issues.

Does the Luggie mobility scooter go to sleep when it is idle for a long period?

Yes, the Luggie portable mobility scooter will go to sleep when idle for 15 minutes or more.

How do I wake the Luggie Mobility Scooter up once it is in sleep mode?

There are 2 ways to wake the Luggie in sleep mode. One way to wake our lightweight scooter is to pull on the wig-wag a couple of times to activate the scooter. The recommended way to wake the Luggie is to power off the mobility scooter before powering it back on.

Will my mobile scooters battery deplete in power once is it in sleep mode?

Yes, your Luggie mobile scooters battery will deplete in power even in sleep mode. If you are in idle mode for a long period; we recommend that you power off the scooter completely to conserve battery power.

What is the recommended way to adjust the angle of the tiller?

We recommend that you lift the trigger upward completely before adjusting the angle of the tiller. So, as not to unnecessarily wear the mechanism of your portable mobility scooter.

Do I need to remove the battery when I travel via air?

The International Air Transport Association (IATA); request removal of the lithium battery before your Luggie scooter can be checked in without restrictions. According to IATA each passenger is allowed the capacity of one Luggie lithium battery. If you want to travel with additional batteries you can ask your travel companion to carry it for you. Alternatively, check with your airline of choice for additonal details. Note: It is recommended that you contact your airline prior in regard to checking your Luggie travel mobility scooter. Please be advised that different airlines may handle the differently.

Where can I see the Amazing Luggie lightweight mobility Scooter range

The Luggie lightweight mobility scooter range is available for home demonstration thoroughout the UK. Alternatively, you can view the range at our Head office. Local Mobility UK, Units 2-3 Commonwealth Close, Leigh, Lancs, WN7 3BD call for an appointment on 0800 012 4258

If your Luggie Folding Mobility Scooter question hasn’t been answered than you can contact us on 0800 012 4258 or email [email protected] If you are looking for accessories for your mobility scooter we have a large range available on our sister website. Simply click here to view more.

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