FAQ’s On Luggie

We have a range of frequently asked questions we hope to answer of these below!

Want to try the worlds best-selling mobility scooter range?

We want to take the hassle out of shopping by bringing the lightweight mobility scooters to you. A demonstration doesn’t have to be in your home it can be at your friends or your neighbours even at a group meeting or social club, place of work or wherever you like!

Our friendly team of mobility product demonstrators are carefully selected to ensure you will receive the very best service. Each member of the team has been trained on everything Luggie! They really are carefully selected to ensure you will receive the very best service. Each member of the team has been trained on everything Luggie! They really are the travel mobility scooter expert! They love the lightweight Luggie scooter range as we are sure you will

What happen d’s during a mobility scooter demonstration

Your demonstrator will arrive at the pre-appointed time and introduce himself and the Luggie scooter! we like to take a friendly but professional approach to our customers, so we will always try to get to know you a little better and also tell you a bit about ourselves. It is then on to the demonstration; We will show you first how the scooter folding and unfolding works, then run through some of the features and benefits that we think will help you.

Then it is your turn! We will give you as much or as little help as you want when trying the travel scooter, feel free to try all aspects of it and make sure the products is practical and right for you. When you are happy you have seen everything and asked all the questions you would like to ask you will be then given you would like to ask you will be then given the opportunity to buy a Luggie if it has met all your expectations. We carry stock with us ( occasionally we may have to re-deliver next working day if stock is depleted) And we are able to accept all major cards at no charge we then complete the paperwork and set up your new scooter for you. We can even remove the packaging!

How do i turn the Luggie mobility scooter on?

Locate the on/off switch below the handlebar on the right side of the scooter. When you flick the switch if you do not see a solid red light check to make sure the battery has been properly installed to your mobility scooter or refer to the owners manual for diagnosis

When should I charge my electric mobility scooter

Charge your mobility scooter battery when the battery indicator is in the red region on the battery indicator, or after each use. A battery that is kept fully charged will have a longer life than one left partially charged. Never leave your travel mobility scooter battery flat this will damage the battery

How do I unfold my Luggie mobility scooter?

Refer to the quick start guide provided in your customer pack or the owners manual. This will provide easy to follow instructions for the use of your new folding mobility scooter

Where do i find the serial number for my Luggie?

The serial number on the travel mobility scooters can be found on the underside of the scooter. With the mobility scooter in the unfolded position and the Luggie chassis hook locked. Simply, lift the front bumper and set the scooter upright. The serial number will be on the left inside frame of your scooter.

Do I need to remove the battery when i travel via air?

The International Air Transport Association (IATA); request removal of the lithium battery before your Luggie scooter can be check in without restrictions according to IATA each passenger is allowed the capacity of one Luggie Lithium battery. If you want travel with an additional batteries you can ask your travel companion to carry it for you. Alternatively check with your airline prior in regard to checking your Luggie travel mobility scooter. Please be advised that different airlines may handle that differently