Terms and Conditions

Returns Policy

Our returns policy is in accordance with the Consumer Contracts (Information, Cancellation & additional Charges) Regulations 2013. If you have any specific queries regarding our returns policy please contact us

If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 14 working days of your order beginning with the day after the day on which you receive the goods.

We will provide a full product refund including VAT usually within 10-14 days after receiving the goods back at our premises. You are responsible for ensuring that goods returned must be received in as new condition and must not have been used outdoors.

Goods must be returned complete including all original packaging.

If any item(s) are missing then the product is deemed incomplete.

Carriage costs for dispatch and returning the Goods are your responsibility.

The Goods remain your responsibility during transit and until signed for by us.

All goods must be returned within 14 days of delivery.

Items returned that are incomplete, damaged or used (except to trial the product indoors) may incur charges or in some cases returned to you in the condition received.

This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.

Privacy and Security Policy

By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy. Information that we collect from you

When you visit, register or order products or services on localmobility.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us. About your privacy

Luggiescooters.com is a trading name of Local Mobility UK LTD which is registered under the Data Protection Act.

We are committed to protecting the information we collect from you, which we use to enhance your experience of using our Website and to provide you with the goods or services you request from us. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services and products. If you change your mind about being contacted in the future, please let us know.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. About "cookies"

A "cookie" is a file that we store in your web browser that enables us to recognise your computer when you visit the Website. We use cookies to track your progression through our Website and maintain your shopping basket. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

You may set up your computer to reject cookies by going to tools and selecting Internet Options and changing the setting under the Privacy tab to “Block all Cookies” although if you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the Website. (For example, products you have placed in your basket may be lost.) If you do not wish to receive cookies in the future, please let us know.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@localmobility.co.uk or write to us at Local Mobility, 3 Commonwealth Close, Leigh Business Park, Leigh, WN7 3BD or ring us on 01942 673727.

Terms & Conditions

1. Disclaimer

Our Terms and Conditions comply with UK legislation and are designed to ensure that our customers can shop with confidence and ease. These Terms and Conditions are only applicable to website sales.

While we do our best to keep information up-to-date and correct, we cannot guarantee this.

2. Definitions

The following definitions apply to these Terms and Conditions.

Luggiescooters.com. This is a trading name of Local Mobility UK LTD Contract. The contract for sale by us and purchase of goods by you. Goods. The Mobility products, which are available for purchase from this Site in accordance with the Terms. Site. Our world wide web address: http://www.luggiescooters.com and www.localmobility.co.uk We. This Site is owned and operated by Local Mobility UK LTD. 3 Commonwealth Close, Leigh Business Park, Leigh, WN7 3BD. Registered Number: 06843866

3. Limitation of liability

Luggiescooters.com shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Site, except as stated in the Terms and Conditions Luggiescooters.com is not responsible for the Site’s accuracy or its fitness for a particular purpose.

Luggiescooters.com is not liable for any damages or losses resulting from your use of this Site.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

4. Data protection and privacy

Any details, which you provide to us from which we can identify you, are held and processed in accordance with our Privacy and Security Policy

5. Pricing

All prices are in British pounds (£) exclusive of VAT, unless otherwise specified. If the price goes up or down in between you placing and receiving your order, we will honour the original price.

6. Delivery

We will despatch your item the following working day after your order has been placed.

7. Payment

You may pay by any major credit card or debit card. We accept payment by Visa, MasterCard, Switch and Solo. If you wish to pay by cheque please contact us for details on how to place your order.

We will take payment from your card at the time we receive your order. Once your order is processed and dispatched card details will be removed from the system and cannot be retrieved.

8. Order acknowledgement

Your order will be acknowledged via email, as long as you enter a correct email address, on the understanding that delivery is subject to availability. Acceptance of the order will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions below.

9. Ordering and stock availability

Your order will normally be dealt with within 1 working days.

All items are subject to availability. If one item is not in stock, we will either: - Wait for the missing item if it is readily available - Send part of your order and the rest will follow at no extra charge.

You will always be emailed with the option to cancel any item of your order if you would rather not wait.

10. Cancellations, Returns and Refunds

Our returns policy is in accordance with the Consumer Contracts (Information, Cancellation & additional Charges) Regulations 2013. If you have any specific queries regarding our returns policy please contact us

If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 14 working days of your order beginning with the day after the day on which you receive the goods.

We will provide a full product refund including VAT usually within 10-14 days after receiving the goods back at our premises. You are responsible for ensuring that goods returned must be received in as new condition and must not have been used outdoors.

Goods must be returned complete including all original packaging.

If any item(s) are missing then the product is deemed incomplete.

Carriage costs for dispatch and returning the Goods are your responsibility.

The Goods remain your responsibility during transit and until signed for by us.

All goods must be returned within 14 days of delivery.

Items returned that are incomplete, damaged or used (except to trial the product indoors) may incur charges or in some cases returned to you in the condition received.

This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.

11. Complaints procedure

Most of our customers have a great experience with Luggie Scooters. However, we know that there may be occasions where things can go wrong, and you may wish to make a complaint. We want to make this as simple and easy for you as possible, and ensure that we address your experience in a timely manner. We therefore endeavor to resolve complaints within 14 days of receipt. There may be occasions whereby this is exceeded. However, we will inform you of the progress of your complaint throughout.

Complaints are required to be put in writing and can either be emailed to info@localmobility.co.uk or alternatively addressed to Complaints department, Unit 2-3 Commonwealth Close, Leigh, WN7 3BD.

In the event we are unable to resolve matters to your satisfaction you can approach the British Healthcare Trades Association (BHTA) for assistance. We are members of the Association and have undertaken to abide by their consumer Code of Practice (which is approved by the Chartered Trading Standards Institute). BHTA will ask you to submit details of what has occurred in writing, in the first instance.

12. Changes to the Terms

Luggiescooters.com reserves the right to modify these Terms and Conditions without notice. Your continued use of the Site after any change Luggiescooters.com makes to the Site will be considered as acceptance of those changes. You should revisit these Terms from time to time to review the current Terms because they are binding on you.

13. Statutory rights

These Terms and Conditions do not in any way affect your statutory rights.

We will deliver the Luggie Scooter anywhere in the world excluding the United States and Canada. Please contact us for the cost of delivery to your area. Delivery of your Luggie Scooter can be made in around 5-7 working days anywhere in the world:

Any Questions?