You may not know but 2019 is a special year for the Luggie folding mobility scooter team, but this year we are celebrating 10 years in business. So, now feels like a great time to talk about our new unrivaled 5 Year Limited Warranty on all our folding scooter models.
Also, we get a chance to share how our commitment to our customers and customer service has made the last decade really special. We’d like to share our customer charter, or what we like to call our 5-star promise to you! To give customer old or new an insight into what to expect when they buy a Luggie mobility scooter.
OUR 5 STAR PROMISE TO YOU
Below we’ve listed what we think separates a Luggie folding mobility scooter from other brands. How the Luggie achieves global sales, literally because you can take it anywhere.
So, beyond its strong quality design, with a model to suit every customer, what makes the Luggie folding mobility scooter great?
5 YEAR WARRANTY ON ALL OUR LUGGIE MOBILITY SCOOTERS
We believe in our product & confidently offer a 5-year limited warranty across all our Luggie Scooters & Powerchair.
FIRST CLASS CUSTOMER SERVICE 100% OF THE TIME
- We are the Luggie Experts, our customer service staff are trained on all things
- Luggie including servicing & repairs so we can help with all of your questions.
- Our engineers are manufacturer trained so that on assessment we can diagnose and resolve any issues with your scooter within a day.
- Our Demonstrators have combined experience with the Luggie of over 15 years!
- We have been selling the Luggie Scooter for a decade!
FREE EXPERT ADVICE & NO PRESSURE SCOOTER DEMONSTRATION
- We can arrange a home demonstration around your work schedule, carer visits or family members. With appointments either at home or a more convenient location for you.
- We understand our customer’s needs, we offer great value service plans along with our 5-year warranty to offer you total peace of mind.
- Our demonstrations are completely free with no-obligation.
- Our demonstrators follow a strict BHTA code of practice and our own demonstration checklist to ensure you are comfortable and confident with your Luggie mobility scooter.
UNRIVALED AFTER SALES SERVICE
- We strive to offer the best aftercare with Luggie trained customer service staff available over the phone 6 days a week.
- Any questions, queries or complaints will be responded to within 1 business day.
- All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
- If the scooter is away from you for service or repair for more than 5 days, we will provide you with a courtesy scooter free of charge! *n We offer ‘at-home’ servicing and repair for our customers who rely on the scooter daily.
TO PROVIDE THE RIGHT PRODUCT OR SERVICE TAILORED ESPECIALLY TO YOU
- We are a community and all Luggie owners will have access to exclusive offers.
- Receive free aftercare and support over the telephone which you can call as often as you like for the smallest of problems.
- We love to share customer reviews and experiences on our Blogs and Review page.
- A selection of demonstration, FAQ’s and instructional videos to help you after you have purchased your Luggie.
The Luggie is sold exclusively through Local Mobility ensuring you get the very best service available & speak to an expert every time. We are constantly looking for ways to expand & improve the Luggie Range & accessories ensuring you are kept up to date with the latest technology & advances in folding mobility scooters. We have thousands of happy customers to date & knowing how it can change a person’s life we look forward to introducing the Luggie to many more.
HOW TO BOOK A FREE NO OBLIGATION FOLDING MOBILITY SCOOTER DEMONSTRATION? Simply choose one of these options A) Call us on 0800 012 4258 B) Visit Luggiescooters.com/mobility-scooter-demo and complete the online boxes. C) Email firstname.lastname@example.org and mention a Luggie demo and we will contact you.